advertise your website Login Registration
 
 
 
Submission Guidelines Recent Approved Articles Featured Articles
Submit Free Article
Home About Us Advertising GuideLines Do's & Don't T & C FAQ Contact us
  Home Business Articles
 
HostJinni Promotions
Articles Category
Arts & Entertainment
Automotive
Business
Cancer
Careers
Communications
Computers & Technology
Finance
Food & Drink
Gaming
Health & Fitness
Home & Family
Home Based Business
Home Improvement
Insurance
Just for Women
Kids & Teens
Legal
News & Society
Online Business
Online Tickets
Pets
Real Estate
Reference and Education
Relationships
Self Improvement
Shopping
Sports & Recreation
Travel & Tourism
Writing
  Member Area
Author Login
Free Registration
Authors From Country
 
  Helpful Topics
How to Write Articles
Free Early Approval Tips
Why Article Submission
 
  Best of Webzine
Leader Board
Most Viewed Articles
Top Rated Articles
Archive
  WebZine Status
Total Articles -25430
Registered Authors - 4565
Featured Articles - 340
Articles added this
month - 0
 

Building A Constructive Relationship With Customers

    -    
Every customer wants personalized service. They want to be heard and want their feedbacks to be taken seriously. Those who dare to ignore their customers suffer brutally. The internet has provided seamless opportunities for customers to express their concerns vehemently. Every business has to make careful decisions so that they do not upset their customers and end up annoying and disappointing their source of sustenance. Websites have become potential platforms for customers to share their experiences, suggestions and criticisms universally. Any business that wants to be considered as a preferred choice has to provide unparalleled services and explicit facilities.

Often customer service levels are not up to the mark as the websites are unable to furnish the customers with accurate information. The resolutions provided by the customer service agents are ambiguous with no relevance to the customers’ issue. The responses are not prompt thus losing its significance. A chaotic and unorganized environment is created due to the unavailability of a comprehensive and centralized knowledge management process resulting in poor customer service performances and a bland customer service experience.

Every business deploys customer service solutions to enhance the processes and enjoy rewarding benefits but not all of them have the capabilities to deliver powerful results. The customer service solutions should be equipped with excellent knowledge management processes. These tools need to display high levels of flexibility and transparency which facilitate first call resolutions and reduce the costs. The knowledge management software that provides intelligent strategies leverages customer experience management capabilities of a business.

The software provides a robust knowledgebase with appropriate resolutions. It helps in organizing the content logically so that it can be easily searched for. The content that is created through live interactions between the customers and agents are stored accurately to serve as a base for future interactions with the customer. The knowledge management software provides easy controls to the user to find the information based on their knowledge and experience. It creates content templates with pre-defined headers that helps in finding information easily. The language that is used is easy to understand thus providing an enriching user experience.

A business should not consider the voice of the customer as a trivial matter as their suggestions and feedbacks can make vast differences. A dissatisfied customer is granted sympathy votes in large numbers which means the business will lose all support and respect. A business struggles hard to build a loyal team of customers and it is unfortunate if the hard work is wasted on approaches that produce inefficient, outdated and impractical results.

 
Like this article..? Rate it here:  Votes | Average: 1 out of 5  Votes | Average: 2 out of 5  Votes | Average: 3 out of 5  Votes | Average: 4 out of 5  Votes | Average: 5 out of 5     4 votes, average: 3.5 out of 5    
About Author
   
Articles Stats
  Published Date - October 31 2011
  Total Views - 322
  Total Votes - 4
  Average Rating - 2
  Comments - 0
  Mr. Martin Well
 
Particular Article
 
Author Article
  • How Command Center Furniture Differs From Office Systems Furniture
  • [2013-09-09 ]
    Command and control environments that operate 7/24 require specialized furniture designed for those applications. The command center console, is designed for intensive use, has ergonomic features different from office systems furniture. Read More...
  • My Celebrity Dress: for you perfect dress
  • [2013-08-02 ]
    Searching for your dream dress for prom night? Choose prom dress hire from My Celebrity Dress. Simply head to mycelebritydress.com for designer dress hire. Read More...
  • Choose a Reception Desk from reception desks online for a great first impression
  • [2013-08-02 ]
    Reception Desk by receptiondesksonline.co.uk. Visit their website today if you\\\\\\\'re looking for Reception Desks. Read More...
  • Overview of the Uses and Features of a Gas Booster System
  • [2013-07-14 ]
    Air-driven gas boosters are machines that are used for the oil-free compression of industrial gases, oxygen, and air. On similar lines, a gas booster system is a custom made assembly comprising a single gas booster or multiple gas boosters. Read More...
  • The Basics of Control Room Design
  • [2013-01-29 ]
    A control room is where man and machines interact to meet specific operational goals. For this reason effective control room design is paramount to its success. Read More...
  • Email Marketing Techniques for B2B
  • [2012-07-17 ]
    The different types of content that can be sent through email are newsletters, alerts, help docs, case studies, eBooks, etc. While providing them an opportunity to download and read the content, marke Read More...
  • Marketing Automation Solutions for B2B Marketing
  • [2012-06-23 ]
    B2B lead generation can be effectively leveraged with the help of intelligent marketing automation services. Marketing automation solutions and services provide the following benefits to B2B marketers Read More...
  • Importance of Marketing Automation in B2B Social Media Marketing
  • [2012-05-10 ]
    Social media marketing involves activities such as creating buzz in online social forums. So the primary purpose is buzz generation by replicating messages in different social mediums. In social media Read More...
  • Tax Increase for Companies Doing Business in China
  • [2011-11-16 ]
    Many international companies having operations in China are bound to be hit by the two new surtaxes that will affect their tax filings starting in January 2011. Read More...
  • Building a Constructive Relationship with Customers
  • [2011-10-31 ]
    Every customer wants personalized service. They want to be heard and want their feedbacks to be taken seriously Read More...
  • Bridging Sales & Marketing for Effective Lead Generation
  • [2011-10-31 ]
    In lead generation it is important to define what constitutes a lead and have an agreement between Sales and Marketing. Read More...
  • Optimizing the Customer Experience with a Robust Knowledge Base
  • [2011-10-25 ]
    Knowledge management is not merely a technology implementation. It provides the answers to questions and provides guidance on resolving issues as quickly as possible. Read More...
  • What’s in it for B2B Marketers..
  • [2011-09-01 ]
    One of the most important things for a B2B marketer to consider during the lead generation software is the prospect’s title. Read More...
  • Top 3 Website Must Do’s for Effective Lead Generation..........
  • [2011-08-04 ]
    A user friendly and dialog based layout is sure to catch the prospect’s attention. So, website layout should be kept simple and straightforward because prospects do not linger on sites that confuse th Read More...
  • Reverse Supply Chain – Bring Down Your Operation Cost with Reverse Supply Chain.....
  • [2011-08-04 ]
    An efficient reverse supply chain always accrues positive benefits to organizations that are following it. Read More...
     
     
      Submit Articles - Free Articles - Online Articles Submission  
      WebZine Articles (webzinearticles.com) is a registered trademark. All Rights Reserved. 2012